CharlieCard Store
As of Tuesday, September 5, 2023, the CharlieCard Store has temporarily relocated to the State Transportation Building at 10 Park Plaza in Conference Room 6 on the 2nd floor.
You can access the temporary location via the Green and Orange Lines. The building features escalators, elevators and accessible entrances on Charles Street, Stuart Street, and Boylston Place.
Most CharlieCard Store services are available at this temporary location, however, please note:
- Cash payments will be accepted starting October 2, 2023.
- Exchanges are limited to five CharlieCards or CharlieTickets per day. We encourage customers to use our consolidation request form for exchanges of more than five cards or tickets.
- Please anticipate processing delays.
We will update this page with more information as it becomes available. We apologize for the inconvenience and thank you for your patience.
CharlieCard Store Location
The CharlieCard Store is located at 7 Chauncy St, Boston, MA. You’ll find the store on the concourse between the Red and Orange lines at Downtown Crossing Station.
There are two accessible entrances with elevators and escalators. One is located within the Roche Bros. supermarket at 8 Summer St, Boston, MA. Another is located within the 101 Arch Street building at 32 Summer St, Boston, MA.
CharlieCard Store Hours
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Monday
8:30 AM – 12:15 PM
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Appointments only
Limited appointments available for Senior, TAP, and Blind Access CharlieCard services.
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Tuesday – Friday
8:30 AM – 5 PM
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All transactions
Riders can visit the CharlieCard store to:
- Request a Senior, TAP, or Blind CharlieCard
- Replace a lost, expired, or damaged card
- Make deposits to RIDE accounts
CharlieCard Store Services
Visit the CharlieCard Store if you need any of the following services:
- Buy passes for any modes
- Replace a damaged or expired CharlieCard
- Request a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass
- Process a name change on a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass with a valid ID
- Add credit to a RIDE account
Apply for a Senior, TAP, or Blind Access CharlieCard Online
Eligible riders can apply for a Senior, TAP, or Blind Access CharlieCard online.
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Senior CharlieCard
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People 65 and older are eligible for reduced MBTA fares with a Senior CharlieCard.
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Transportation Access Pass (TAP) CharlieCard
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People with disabilities and Medicare cardholders are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.
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Blind Access CharlieCard
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People who are legally blind, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard.
CharlieCard Store Holiday Schedule
The CharlieCard Store is closed on these holidays:
- New Year's Eve (Observed, December 29, 2023)
- New Year's Day
- Martin Luther King, Jr. Day
- Presidents' Day
- Patriots' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus/Indigenous Peoples' Day
- Veterans Day (Observed, November 10, 2023)
- Thanksgiving Day
- Christmas Eve (Observed, December 22, 2023)
- Christmas Day
Note: The CharlieCard Store will close at 2 PM on New Year's Eve (Observed) and Christmas Eve (Observed).
Auto-pay
Get a monthly pass that renews automatically.
Schedule an Appointment
Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.
Reduced Fares
Some customers are eligible for reduced fares or can ride the T for free.
Learn More
Contact Us
For questions, comments or concerns, you can contact the CharlieCard Store at 617-222-3200 or 617-222-5854 (TTY).