Language Services

A Transit Ambassadors helps a rider with at fare vending machine at Assembly Station.

The MBTA offers various translation and interpretation services to customers in a range of languages.

Customer Support

MBTA Customer Support representatives speak English and Spanish.

Agents also have access to interpreter services in more than 160 languages.

Call 617-222-3200 for assistance.

Contact Customer Support

Transit Ambassadors

You can find Transit Ambassadors in certain MBTA stations. They wear red shirts with black pants.

They have:

Tablets with Google Translate
“I Speak” flashcards

Transit Police

The Transit Police have 24-hour access to interpreter services in more than 160 languages.

Call 617-222-1212 for assistance.

Contact the Transit Police

Translation Services

Website

MBTA.com supports 13 languages using Google Translate. To set your preferred language click the globe icon in the upper right corner, and choose an option from the dropdown list.

Meetings, Events, Documents

You can request interpreter services for public meetings and events, as well as translations of documents, webpages, brochures, and more, in any language by calling 617-222-3200.

Fare Vending Machines

MBTA fare vending machines offer services in:

Spanish
Chinese

Smartphone Apps

A number of apps provide MBTA service, schedule, and trip planning information in multiple languages.

Transit app is available in:

Spanish
French
German
Italian
Portuguese

A number of apps provide MBTA service, schedule, and trip planning information in multiple languages.

Transit app is available in:

Spanish
French
German
Italian
Portuguese

Language Access Policy

The MBTA’s language access requirements are governed by Title VI of the Civil Rights Act of 1964.

Learn about your rights under Title VI and how to file a complaint

The Language Assistance Plan (LAP) describes how we help riders who rely on languages other than English. We review US Census data and ridership survey data to identify the number of riders within the MBTA’s service area who can benefit from translation and interpretation services.

The LAP is monitored regularly to measure its effectiveness. If you have suggestions for how we can better our language access program, please send them to MBTACivilRights@mbta.com.

Download the 2023 Language Assistance Plan (PDF, 6 MB)