Language Services

A Transit Ambassadors helps a rider with at fare vending machine at Assembly Station.

The MBTA offers riders a variety of translation and interpretation services in a range of languages.

Talk to MBTA Staff

Customer Support

MBTA Customer Support representatives speak English and Spanish. Agents also have access to interpreter services in more than 160 languages.

Call 617-222-3200 for assistance or complete the Customer Support form below.

Complete the Customer Support form

Transit Ambassadors

You can find Transit Ambassadors in select MBTA stations. They wear red shirts and black pants.

Transit Ambassadors have:

Tablets with Google Translate
"I Speak" flashcards

Transit Police

The Transit Police have 24-hour access to interpreter services in more than 160 languages.

Call 617-222-1212 for assistance.

Learn more about the Transit Police

Translate Transit Information

Website

MBTA.com supports 13 languages using Google Translate. To set your preferred language, click the in the upper right-hand corner and choose an option from the dropdown list.

Meetings, Events, Documents

You can request interpreter services for public meetings and events, as well as translations of documents, webpages, brochures, and more, in any language by calling 617-222-3200.

Fare Vending Machines

MBTA fare vending machines offer services in:

Spanish
Chinese

Mobile Apps

Several apps provide MBTA service, schedule, and trip planning information in multiple languages.

MBTA Go, our official app for live information about MBTA service, is available in:

Chinese (Simplified)
Chinese (Traditional)
French
Haitian Creole
Portuguese
Spanish
Vietnamese

Planning an Accessible MBTA Trip

A member of the MBTA's System-Wide Accessibility team wearing a red hat, mask, and an apron that says Better Bus Project on the front, talks with a rider, also in a hat and mask, about the Bus Network Redesign project as they two stand outside at Quincy Center.

No matter what mode of transit you’re taking on the MBTA, you can contact us ahead of your trip to plan your route.

Learn more about accessible trips

Language Access Policy

The MBTA’s language access requirements are governed by Title VI of the Civil Rights Act of 1964.

Learn about your rights under Title VI and how to file a complaint

The Language Assistance Plan (LAP) describes how we help riders who rely on languages other than English. We review US Census data and ridership survey data to identify the number of riders within the MBTA’s service area who can benefit from translation and interpretation services.

The LAP is monitored regularly to measure its effectiveness. If you have suggestions for how we can better our language access program, please send them to MBTACivilRights@mbta.com.

Download the 2023 Language Assistance Plan (PDF, 6 MB)