Better Bus Project

As a first step, we met with the communities most impacted by gaps in service and schedules. In 2018, the project team held 7 regional public meetings, 15 briefings, monthly listening sessions with bus operators, and collected feedback from over 3,000 bus riders through conversations at bus stops and stations and through an online feedback form.

What we learned has shaped a series of initiatives that will transform the system. We are:

• Redesigning routes so that they go where people want to go
• Buying more buses to increase frequency
• Building bus lanes to make buses faster and more reliable
• Improving stops to be safer, more accessible, and more comfortable
• Providing riders with real-time service information

More than 3,000 riders told us they want more frequent, more reliable service throughout the day, not just during peak service hours. Conversations with planners, operators, and drivers, and our technical analysis have confirmed that there are too many routes, too many complex routes, and too few routes with frequent, all-day service.

Learn more about our findings

Review 2018 State of the Bus System

Review 2018 Market Analysis

Review 2018 Bus Route Profiles

Bus Transformation Update (January 25, 2021)

Bus Network Redesign Update: High Priority Corridors (November 23, 2020)

Bus Network Redesign Update: Early Action Service Principles (February 24, 2020)

Bus Transformation (January 27, 2020)

Bus Network Redesign demonstration projects update (December 9. 2019)

Better Bus Project update/on time performance plan (December 9. 2019)

Bus Network Redesign demonstration projects update (October 21, 2019)

Better Bus Project near-term changes and multi-year investment strategy (September 23, 2019)

Bus Network Redesign metrics update (September 23, 2019)

Bus Network Redesign policy and process update (July 23, 2019)

Updates on near-term changes and bus priority infrastructure (June 24, 2019)

Memo: Title VI equity analysis (May 6, 2019)

Equity analysis and key performance metrics (May 6, 2019)

Summary of deeper analysis of proposals (April 8, 2019)

Bus network redesign update (March 25, 2019)

Review of preliminary feedback (March 25, 2019)

Proposed investment strategy (February 25, 2019)

Public outreach and near-term proposals (February 4, 2019)

Work plan including the timeline release of near-term proposals (January 14, 2019)

Review of work plan (December 10, 2018)

Bus service network overview and redesign (September 24, 2018)

Bus network strategy and service improvements (July 16, 2018)

Goals, standards, data, and outreach (June 25, 2018)

Memo: Data analytics, technical tools, outreach, and partnerships (April 4, 2018)