First Station Lobby Customer Information Displays Go Live

Updated on June 21, 2022

A blind rider presses a button to generate an audio message from a screen at Government Center (April 2022)

In early April, the first pre-fare Customer Information Displays (CIDs) went live at Government Center, Tufts Medical Center, and Maverick stations.

CIDs are dedicated exclusively to real-time service updates, including elevator out-of-service information and subway service alerts. All displays feature push-button audio access for blind and low vision riders.

Read a press release about the new Customer Information Displays

Building a Better T

As part of our $9.6 billion, 5-year capital investment plan, we're renovating stations, modernizing fare collection systems, upgrading services for our buses, subways, and ferries, and improving the accessibility of the entire system.

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Bringing Riders Better Information in Our Stations

Two riders at Government Center face a two-screen digital sign. At left is a screen showing the Green Line map with a large button that allows users to switch to a Blue Line map. At right is a screen that shows a Blue Line alert saying no trains are running and that shuttles are running instead. Below that is a second alert about other Blue Line closures due to maintenance.

Customer Information Displays (CIDs) were developed by our Customer Technology Department and the Department of System-Wide Accessibility with feedback from riders with disabilities.

Rider feedback directly informed the location of CIDs on the station lobby level outside the fare gates. This allows customers to make decisions about their journey before entering the system using the most up-to-date information—including crucial messages about out-of-service elevators and alternate accessible routes.

CIDs will be deployed at five more stations in the coming months, and systemwide to every rapid-transit station over the next three years.

Learn more about our digital signage